Report profiling a service organisation Essay Example | Topics and Well Written Essays - 4000 words

Report profiling a service organisation - Essay Example At the end of the paper, further recommendations have been provided, which may further contribute to the hotel chain’s success and growth. Hotels have been considered to be one of the main players in the tourism and hospitality industry. The hotel sector has also been considered to have been able to provide millions of jobs for people all over the world. However, what with the many hotel companies all over the world today, there is a need for the implementation of proper management strategies to make sure that hotels are able to continuously serve their guests, as well as keep their employees. The writer has decided to focus on the management strategies of the Hilton Hotels group, which originated in the United States and has remained to be one of the top hotel and resorts chain in the world. It was in the year 1919, when a certain Conrad Hilton bought his first hotel which was called The Mobley, located in Cisco, Texas. Fast forward to six years later, and Hilton managed to build his first hotel in Dallas which he named ‘The Hilton.’ This was the beginning of a long history of chain of hotels across the country and the company managed to build hotels overseas as well. The Hilton Group now comprises around 500 hotel chains all over the world, with 60,000 employees in around 50 countries. The entire group id divided into four global regions. These are namely, Europe, the UK and Ireland, the Middle East and Africa, Asia Pacific and South America. In the USA, it is the Hilton Hotel Corporation (or HCC) that is in charge of the country’s operations (Maxwell & Lyle, 2002). Guests pay the hotel to be pampered and the hotel must ensure that the guests get their money’s worth, and more. If the guest is able to have a good experience and is satisfied with the hotel’s service, then the hotel can be assured that the guest would return to stay again at their hotel (Stoller, 2006). Hilton’s service has been declining for the past couple of years, and

Need an Abstract only(Urgent) Essay Example | Topics and Well Written Essays - 500 words

Need an Abstract only(Urgent) - Essay Example Specifically, we sought to inquire about the number of top quality artists that they ever signed or produced songs for, the financial benefits and rewards that they have in terms of turnover in the last fiscal year. Similarly, we sought to inquire if there were any losses or any other unexpected financial loss that they firm or company incurred during the lifecycle of the label existence. In order to arrive at our inferences and conclusion, we did online interviews and face to face interviews. We sent them structured questions through their websites with the aim of getting answers or responses in line of the areas of our research interest. It is important to note and record that they were candid and honest with us to answer and respond to our questions to the level best of their knowledge. Similarly, we paid them a courtesy call and visited them in person at their production house. The physical visit was aimed at getting the feel of the physical infrastructure, the music production equipment, the talent present in terms of the technical production and the artists and the general mood of the management of streamsoundrecords in terms of their vision and mission for the company and its growth. During the interview process both online and physical, we arrived at the indisputable truth and fact on what makes the streamsoundrecords to prosper and grow with each passing day. To begin with, they have the best producer in the business, Byron Gallimore, who has produced amazing hits for the last forty years. His skills, talents, experience and expertise has been of good value and worth for the growth and success of the streamsoundrecords label. Secondly, the label only signs artists who have shown a higher pedigree of talent and quality for country music. This is to say that they attract talent which they can fine tune to produce good music relevant in the market for consumption. Our hypothetical stance was

CASE 2 - HRM 401 SELECTION Essay Example | Topics and Well Written Essays - 750 words

CASE 2 - HRM 401 SELECTION - Essay Example A total of fifty vacant positions are available across the country and successful applicants would work for a period not exceeding 89 days. The U.S. NRC recognizes the value that students can inject in the workforce of the commission. The setup for the internship is professional in nature and offers students’ adequate learning environment even for a possible career in this field. An interesting bit of this internship offer is that successful applicants are assigned duties based on their academic and career ambitions. Some of the areas that the internship focuses on are engineering and science, accounting, business, communications, finance, health physics, chemistry, hydrology, geology, and geophysics. In order to qualify for these positions at the GG-03 pay level, the applicant must be a high school graduate with 1 to 29 semester hours of college credit. He or she must be conversant with automation programs such as Microsoft Office, Excel, PowerPoint, among other desktop programs. Ability to work and communicate professionally is an added advantage. Other prerequisites include being a citizen of the United States; Background investigation leading to a clearance is needed for new recruits, and a GPA of not less than 2.85 (USA JOBS). The assessments methods used for this job application would be a combination of different techniques that are likely to include CV and application form, aptitude/ability tests, and finally face-to-face interviews. CV and application form would be the very first step of the recruitment process and will include applicants submitting their resumes either online or as a hardcopy. This step forms the basis for the human resource officers to determine candidates who meet the basic criteria for the job (Dwivedi, 2010). As expected, this stage would have a high number of successful candidates. Therefore, to cut down on the high

The case for contamination Report Essay Example | Topics and Well Written Essays - 500 words

The case for contamination Report - Essay Example Religion will act as an avenue through which individuals will be exposed to external media while they uphold their cultural values. This will ensure cultural values and traditions do not get eroded as globalization continues in the entire world. An example in the essay regarding how religion will ensure cultural values are not eroded is seen in the case of Sipho, who is a very religious person. Sipho grew up in a very traditional society and he is deeply rooted to his cultures. He has, however, experienced the impacts of globalization which has helped him learn various aspects of the way of life of individuals who have different cultures. Sipho has watched television programs and he was greatly influenced by ‘Days of our Lives’. The program changed his perception regarding certain views. He, however, did not agree with certain aspects in the show as they were not acceptable according to his culture (Appiah, 4). Religion is also believed to contribute negatively to globalization by eroding cultural values of individuals. Globalization will ensure individuals adopt the western cultures which are not acceptable according to traditional cultural values. The economy will also be greatly affected since globalization will bring about new goods, such as western clothes. Individuals may, therefore, abandon wearing the religion traditional attire as they prefer to wear cheap western clothing. Preservationists believe role of religion in the process of globalization is detrimental as it will cause great impact on the culture, as well as economy of a nation. Religion plays a huge a role in forming the world views of most individuals. People attain their basic morals and values from religious teachings and this has a great influence on their ideas on what is acceptable or not acceptable within the society. Religion ensures

Public Police and Private Security Essay Example for Free

Public Police and Private Security Essay Abstract         Public police and private security agencies will hardly find a compromise. Public police votes for limitation of private security rights. Private security becomes more popular with the increasing criminalization of the society. In reality, the objectives of public police and private security significantly differ.       The increasing popularity of private security agencies has raised substantial concern among the public police officers. The objectives of public police and private security differ, but public police agencies fear that private security will bury traditional policing standards, and will replace the major policies objectives and responsibilities.          In the general structure of public policing responsibilities, private security guards traditionally fulfill â€Å"supporting roles†. By hiring contractors, some federal agencies save up to 50 percent of their traditional expenditures. â€Å"One firm provides security for six major public transit systems around the country, transports prisoners, maintains booking and security for a juvenile assessment center, and supplies security for court houses in 40 states† (Youngs, 2004). Although private security agencies possess full range of policing equipment, personnel, and opportunities, such agencies are permanently restricted from fully participating in public policing. Potentially, private security and public policing could have similar objectives, but public policing remains purely a state structure. Public police agencies use private security firms to concentrate on their major tasks. In many aspects, these strategies remind outsourcing principles, which are often employed business. In Ontario, private security was given some freedom â€Å"to observe, report, and deter [†¦] elsewhere private security companies are offering quasi-police services in low-income housing projects† (Harman, 2000). Although private security and public policing could effectively combine their efforts, and work for the decrease of criminalization in the country, public policing insists on the fact that public police and private security cannot follow the same objectives.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Public policing continues fulfilling its â€Å"traditional crime-fighting duties. Private security carry out their mission of protecting their companies or clients’ people, property, and information, while at the same time serving the homeland security objectives† (COPS, 2004). Private security and public policing are still too far from joining their efforts and objectives for the benefit of criminal situation in society. References COPS. (2004). Private security / Public policing. Harman, A. (2000). Private security use debated. Law Order, 48 (6), pp. 125-126. Youngs, A. (2004). The future of public / private partnerships. FBI Law Enforcement Bulletin, 73 (1), pp. 7-12.

RCBC Savings Bank Essay Example for Free

RCBC Savings Bank Essay I. Synopsis RCBC Savings Bank is a wholly owned subsidiary of one of the countrys top universal banks, Rizal Commercial Banking Corporation (RCBC). RCBC Savings Bank was incorporated on the 15th day of January, 1996 to provide retail banking services to its target clientele and serve as the consumer and retail banking arm of RCBC. RCBC Savings Bank formally started its thrift banking operations on the 27th day of February, 1996. It grew extensively in just over a year, from a lean one-branch organization with a seven-man skeletal force to an institution with a network of six branches supported by 106 full-time personnel in 1997. In September 1998, RCBC Savings Bank acquired selected assets and assumed deposit liabilities of Capitol Development Bank. As a result of the strategic alliance, the Bank further widened the reach of its branch network and became the 2nd largest thrift bank in the country with 117 branches. One of its branches is the RCBC Savings Bank La Paz in Iloilo City. It serves many Ilonggos in banking and financing services. Despite of its fast growing business, the Management paid no attention to some internal control aspects of its branches. Like the La Paz Branch many complaints from customers regarding the efficiency and slow-moving service of the bank. The long queuing of the customers every time they do transactions to tellers is really a problem; it decreases the goodwill of the company and much more the customer satisfaction. As we all know, the competition in banking industry is high and many banks are already here in Iloilo. How would the Management address this problem? What course of actions or solutions should the Management put in place to achieve higher customer satisfaction? Is the company really into realizing its vision to be the most-sought-after by the consumer market when it comes to financial products and services?

Application of Nursing Interventions Classification (NIC)

Application of Nursing Interventions Classification (NIC) Leslie Bruchey Elements of the Professional Nursing Role Nursing care is provided in all hospitals, in different states, different countries with different practices. But with that being said, the nursing process using NANDA –I Taxonomy of Nursing diagnoses, the Nursing Outcomes Classification (NOC) and Nursing Intervention Classification (NIC) can provide some standards in care where it is received. Throughout this paper, we will discuss a clinical case that uses these tools in providing care and looking at the patient outcome and discuss the systems that were in place. Clinical Encounter This patient was admitted to a medical surgical unit with the diagnosis of pulmonary fibrosis, shortness of breath and pain with inspiration, atrial fibrillation and MRSA in the urine. Patient’s other history included chronic kidney disease, oxygen dependent at home and a low ejection fraction. With this being said, this patient had several things happening, but was being treated with antibiotics and Cardizem to control A-Fib. In the middle of the night, the patient was a rapid response for hypotension and moved to the intensive care. Because of a previous echo that revealed the patient’s EF was only 12%, large fluid boluses were not really an option to treat hypotension. The hypotension was caused by a few different reasons, the nurse in med surg had given this patient multiple blood pressure medications, and the critical care doctor felt that she was becoming septic due to her presentation. Also, the critical care doctor decided that the patient needed a stat VQ scan to rule out the possibility of a pulmonary embolism. The patient results concluded that there was a high probability of a pulmonary embolism which warranted the patient to be placed on IV heparin, have a venous ultrasound of her legs and an echo. These tests reviewed no clots in her legs or heart. With heparin, a PT/INR was drawn for baseline and then a hep xa was drawn every 6 hours until the heparin was therapeutic. A BNP and CBC were drawn to monitor blood cell counts and a central line was placed and the patient was placed on Levophed to prevent hypotension for a few hours. After a few hours, the patient was able to keep blood pressure controlled without medications. Antibiotics were continued as patients WBC’s were 14000 and the patient was continuously monitored in the ICU for a few days. CVP’s were measured at 5 and urine output was monitored closely. Nursing Diagnosis This patient had multiple nursing diagnoses’ that fit her condition. One of the diagnoses that fit this patient is decreased cardiac output. With the patient being in A-fib and with an EF of only 12% this patient does not have optimal cardiac output. The patient also prevents with hypotension which is believed to may have been caused by medications that effect preload and afterload which will also decrease the cardiac output of this patient. This diagnosis is a part of NANDA- I Taxonomy of Nursing Diagnoses and falls under domain 4 Activity and Rest and class 4 which discusses Cardiovascular/ Pulmonary Responses (NANDA, 2012). Nursing Interventions Classification Interventions The following are nursing interventions that were used on this patient using the NIC (Nursing Interventions Classification). Hemodynamic Regulation (4150) Definition: â€Å"Optimization of heart rate, preload, afterload and contractility† (Bulechek, Butcher, Dochterman, 2008) Ways to intervene: Patient was placed on a presser, i.e Levophed to cause vasoconstriction and promote an increase in blood pressure A small 250ml fluid bolus was given prior to coming to the intensive care unit The patient was placed on hemodynamic monitoring to check central venous pressures and allowed us to monitor fluid status Medication parameters were in place for medications that would effect HR, preload, afterload Oxygen Therapy (3320): Definition: â€Å"Administration of oxygen and monitoring of its effectiveness† (Bulechek, Butcher, Dochterman, 2008) Ways to intervene: Oxygen provided by nasal cannula was titrated by oxygen saturation, patient was on 3L. Continuous oxygen saturation monitoring by a pulse ox on the finger. Respirations and patient comfort were also monitored, i.e. no shortness of breath or trouble breathing. Urinary Catheterization (0580): Definition: â€Å"Insertion of a catheter into the bladder for temporary or permanent drainage of urine† (Bulechek, Butcher, Dochterman, 2008). Ways to intervene: Foley was placed to monitor urine output. Output was monitored to check fluid balance because of patient’s history of CKD, the MRSA infection and having a low ejection fraction. The catheter was temporary and was used for strict input and output. Family Presence Facilitation (7170): Definition: â€Å"Facilitation of the family’s presence in support of an individual undergoing resuscitation and or invasive procedures† (Bulechek, Butcher, Dochterman, 2008). Ways to intervene: Family contacted because patient was moved to intensive care and needed a emergent central line placement. Patient was extremely anxious and requested that we contact her family to come in for needed support. Family came in and educated on what happened and any other information that was needed at that time. Nursing Outcomes Classification Outcomes Now that we have defined a nursing diagnosis and provided some interventions that this patient needed, it is time to discuss the patient outcome. These interventions help the patient achieve multiple goals and as a nurse, all of our interventions help us improve patient outcomes. This patient has multiple nursing diagnoses, but because decreased cardiac output was addressed, the outcome will be as follows: Cardiac Pump Effectiveness (0400) Definition: â€Å"Adequacy of blood volume ejected from the left ventricle to support systemic perfusion pressure† (Moorhead, Johnson, Maas, Swanson, 2008). The patient will be able to maintain blood pressure without pressers. Patient will have a follow up echo that showed her ejection fraction was 45%. Patient will have adequate urine output. CVP measurements will be within normal limits. Patient will have activity tolerance when getting out of bed and ambulating around room. Patient will continue outpatient rehab to rebuild strength over time. Advantages and Disadvantages The nursing process allows for a standard of care to be provided anywhere that a nurse cares for a patient. With being able to identify what the patients problems are through a nursing diagnosis, we are able to next focus on the interventions that best fit and will provide the best patient outcome. When looking at a patient, we all have our own outcomes that we want to achiever to better the patient. In the patient above, there are many problems that could results in a long list of nursing diagnoses. With being able to focus on one at a time, a nurse is able to think about the needed steps to achieve the positive outcome that we all look at. With using the NIC, NOC and NANDA-I, nurses anywhere are able to identify a problem, the steps to improve the problems and the hopefully outcome for this issue. While these tools help standardize care that nurses provide and focus on and to make sure that the needed interventions to improve the outcome are being performed and are being documented . It is important that the nurse can focus on the needs of the patient and to take credit for all the important things we do during our time with a patient. I also think the nursing process is great for other disciplines to look out what nursing is focusing on and also may help guide the rest of the care that is provided. With this documenting process and just using in the clinical setting, newer nursing can use it to help focus the care their patients may need. These tools are a great resource for nurses but they do have some disadvantages. In day to day care in the nursing realm, these tools are a great resource, but in reality are hard to find time to access and continually document on them. I have seen these types of programs being used in the clinical setting and because nurses are busy, some just copy and paste the same thing over and over day to day. This does not show how we are intervening to meet the outcome. If used right, it is a great tool, but there are a lot of nurses that look at it as just another silly hoop to jump through during patient care and just another thing to document. Some nurses do not take the time to think about what interventions would help our patients. Also, I think that the various lists are good; however, sometimes it is hard to find the exact name of the intervention that we want to use. It takes time to look through the list to find the exact intervention or outcome that best fits out patient needs. Also, it would be hard to get all nurses on board to document with this type of syste m because some are resistant to change and others just are already overwhelmed with the amount of documentation that is required throughout the day. Conclusion The NIC, NOC and NANDA-I Taxonomy of Nursing Diagnoses are a great guide for standard nursing care. Anyone can use these documents to help focus the care their patients need. I believe documenting to nursing process throughout this system will allow for better patient outcomes to continuously reevaluate what the patients’ needs are and what is going on with a patient. Other disciplinary team members would be able to look at what the problems nursing are focusing on and see where they can help support that patients care. Overall, the standardized care would support patient outcomes and allow for nurses to focus on what they can do, improving the patients care by identifying problems, inventions and outcomes. References Bulechek, G.M., Butcher, H. K., Dochterman, J.C. (Eds.). (2008). Nursing Interventions Classification (NIC) (5th ed.). St. Louis, MO: Mosby Elsevier. Moorhead, S., Johnson, M., Maas, M., Swanson, E. (Eds.) (2008). Nursing Outcomes Classification (NOC) (4th ed.). St. Louis: Mosby/Elsevier. NANDA International. (2012). NANDA international nursing diagnoses: Definitions classification 2012-2014. T.H. Herdman, (ED.). Kaukauna, WI: Author.